Communicate Like a PRO
Done-for-you scripts for busy leaders.
How to have the hard conversations with grace and ease
It's hard to find the right words to have a hard conversation.
Whether that's saying no to someone's request, dealing with a client concern, braving a big ask or navigating a tricky conversation with a team member, knowing what to say and how to say it is half the battle.
Every day I help my clients find the words to say what matters (it's why we record our coaching calls - they always go back to grab the words I used). And finding those just-right-words, especially when the stakes are high, can feel daunting and confusing.
Communicate like a PRO offers you a combination of my 13+ years of leadership and business coaching, mixed with my 25 years of communications experience. You get ALL the words I'd offer a client, in 80+ easy copy-and-paste templates to use when your words matter.
I've handpicked 80+ (and growing) scripts that are most common to busy leaders, whether you're an entrepreneur or a professional. Each script offers you language to use, and many also include optional add-on elements to adjust as per the situation. This script library is always growing, and you're welcome to submit a request to have me write a script anytime.
Stop struggling to find the right words.
Sample scripts (80+) to use and modify for your business communications
Perfect for entrepreneurs and professionals
Topics include: Saying no, difficult conversations, making pitches or asks, and client or colleague communications
PRO tips to customize for your situation
Easy-to-navigate Notion Hub that you can bookmark or duplicate for easy reference
I’m so happy you have taken the time to create these scripts. I believe the scripts are a much needed and value for any business woman on the move. I can think of many of time where it took me way too long to create an email to a colleague or client; and would have loved to have had these scripts at the time.
I have purchased your scripts and in the process of adding my own voice to them and having them ready when needed.~Laynita Cichy-Berkebile
Full Script List:
The No's:
How to say no to someone asking for your help / you to do something for them
How to say no to someone asking you to share their thing
How to say no to a joint venture / collaboration request
How to say no to a volunteer request
How to say no to “can I pick your brain?”
How to say no to “can we meet for coffee?”
How to say no to a prospective client who isn’t a good fit
How to say no to a request for a discount / work for free
How to say no to a request to barter services
How to say no an event request
How to say no to a client
How to say no to someone asking you to make a donation
How to say no to a business opportunity
How to say no to a speaking opportunity
How to say no to an affiliate opportunity
How to say no to a guest posting / interview pitch (on their website)
How to say no to a guest posting / interview pitch (for your website)
How to say no to a mentorship request
How to say no to a meeting request / other demand of your time
How to say no to taking on other people's work
How to say no to non-promotable tasks
-
How to say no to someone asking you for a favour
Difficult Conversations:
How to communicate that you need to have a tough conversation with someone
How to let someone know you’re upset with them
How to let your business partner know you’d like to shift the business
How to let your business partner know you want out
How to redefine or clarify roles with your business partner
How to let a vendor know you’re not digging their work
How to hold someone accountable to a work commitment
How to talk to a co-worker or client who isn't pulling their weight
How to ask for something that is overdue
How to deal with a boss or client who is trying to micro-managing the work
How to end a business relationship gracefully
How to fire a contractor/vendor
How to bow out of something you previously committed to
How to communicate with someone who’s copied your work
How to reply to rude or unkind emails
How to apologize for dropping the ball
How to apologize for messing something up
How to apologize for saying something inappropriate or hurtful
How to handle a miscommunication
-
How to manage mixed messages
People Relations:
How to reply to a new client inquiry
How to follow up after a new client inquiry / sales conversation
How to communicate with a brand new client re: invoice and details
How to fire a client
How to let a client know things aren’t working well
How to let a client know their payment is overdue
How to let a client know their payment bounced
How to communicate with a client when they aren’t paying you
How to communicate with a customer or client who wants a refund
How to communicate with a client / customer who wants a refund outside the refund period or terms
How to communicate with a client who went MIA and now wants to use up sessions / work
How to navigate a project with major scope creep
How to navigate a project that’s going sideways
How to request an extension on a client deadline
How to let existing clients know you’ll be raising your rates
How to reply to an unhappy client or customer
How to reply to an email with a long list of client requests or questions
How to cancel or reschedule a meeting with a client
How to communicate with a client who shows up late for their appointment (in real time)
How to communicate with a client who misses their appointment
How to communicate with a client who cancels last minute
How to communicate with a client who is often late
How to deal with co-workers who are constantly distracting you from your work
How to deal with people who continually interrupt you when you're speaking
How to get a meeting back on track or set up meetings for success
-
How to set boundaries around sharing of personal information
Opportunities & Asks:
How to pitch your guest post idea
How to pitch yourself as a podcast guest
How to pitch a joint venture/collaboration request
How to pitch a coffee date / virtual Zoom date to someone you’d like to connect with
How to announce your new business / service / direction to your direct community
How to ask for a testimonial
How to ask for a character testimonial from a colleague or influencer
How to ask for an endorsement on LinkedIN
How to ask for a referral
How to give a referral
How to ask for a revision to your workload
How to highlight your work or bring visibility to your achievements
How to begin the conversation about a raise or promotion
How to ask to be considered for something (e.g. conference, project etc)
Meet your script writer, Stephanie Pollock
Hello! I'm Steph.
I'm a Leadership Coach, Podcaster, Speaker and Writer. I'm also the founder of LEAD.Well, a community of practice for women working to become better, braver leaders.
I spend my days helping entrepreneurs and executives navigate the ups and downs of leadership (at all levels), which often includes navigating sticky and tricky conversations.
This product was born out of hundreds of coaching sessions I've had over the years where clients have asked for my help finding the right words. They then say to me, "I don't know how you always know what to say. Thank you!" Communicate Like a PRO is a backstage pass to all those conversations and scripts I've shared with clients over the years.
Prior to running my own business, I worked in Public Affairs and Communications - both in the non-profit world for the Red Cross and the YMCA, and then later in the corporate world for a major energy company.
Communications is at the heart of everything we do as leaders and it can be a challenge to do it well when we're not practiced at it or we're short on time.
I hope these scripts will offer you a helpful jump start as you navigate the day-to-day situations and conversations ahead.
Happy Communicating!
Steph
Done-for-you scripts for busy leaders.